User Guide

Your Virksomhet details appear in E-post confirmations og on your Booking page. Fill these in correctly so Kunder know exactly who you are.

How to set up your Virksomhet details?

Your working timer determine when Kunder can Bestill Avtaler. The system only shows Tid slots within these timer.

Days og times

Velg the days you work og set the Start og end Tid for each Dag.

• Option 1: Fixed times every Dag
• Option 2: Different times per Dag
• Option 3: Some days off

Setting buffers

Buffers Hjelp you keep Tid between Avtaler og prevent Kunder fra Booking too last-minutt.

Buffer Type	What does this do?	Anbefalt
Buffer before Avtale	Minimum Tid between Booking og the Avtale	2 days Anbefalt for planning
Buffer after Avtale	Extra Tid after an Avtale for Notater or unexpected delays	15 minutter Anbefalt
Minimum Booking Tid	How far in advance must Kunder Bestill?	2 days gives you Tid to Plan

Your Tjeneste area determines how far you're willing to drive for Avtaler. This helps the system make Smart suggestions og prevents bookings that are too far away.

How to set your Tjeneste area?

Tjenester define what you offer to Kunder — such as Stemming, regulation, or repair. Each Tjeneste has its own Varighet, Pris, og Kalender Farge. Kunder see these when Booking online.

Setting up Tjenester

Kalender colors

Tjeneste colors Hjelp you visually distinguish between Avtale types in your Kalender. Choose fra preset colors like blue, green, red, purple, etc. The Farge is also used when syncing med Google Kalender.

The Oversikt is your central workspace. Here you find your Kalender, daily overview, quick actions og useful widgets — everything you need for a productive workday.

Oversikt layout

Your Oversikt is divided into three columns: a left panel med quick overviews, the Kalender in the center, og a right panel med statistics og widgets.

Left panel

• Mini Kalender — quickly navigate between dates
• Traffic lights — see the Dag Status at a glance (done, in progress, to do)
• Current Avtale — shows the Avtale you're working on right now
• Coming up I dag — quick list of remaining Avtaler
• To process — Avtaler that still need follow-up

Kalender

Switch between Dag, Uke og Måned views. Click on a Tid slot to Opprett a new Avtale. Drag Avtaler to move them. Double-click to Rediger.

• Drag & drop — move Avtaler to a different Tid or Dag
• Resize — drag the bottom edge of an Avtale to change the Varighet
• Rute button — calculate travel times og Farge-code your Avtaler
• Filters — Vis/Skjul Avtale types (field, workshop, private)

Right panel

• I dag's Avtaler list med Kunde details
• Upcoming Avtaler for the Neste days
• Workshop / field Tjeneste statistics for the Dag
• Mileage widget — current Måned km overview og quick-Legg til trips (Pro)

Creating an Avtale

PianoPlanner shows you how efficient your Timeplan is med a Farge system. This way you can see at a glance whether your Dag is well planned.

Farge legend

How is Reisetid calculated?

Keep Alle your Kunde data in one place. Legg til Kunder, link their Pianoer, track Tjeneste history og Send professional emails — Alle fra a single overview.

Adding a Kunde

Kunde detail page

Click on a Kunde to see their full Profil. Here you'll find:

• Alle linked Pianoer med Tjeneste Status
• Fullfør Avtale history
• Personal Booking link to Del med the Kunde
• Send Stemming invitations directly
• Kontakt Informasjon og Notater

Søk & Filtrer

Use the Søk bar to quickly find Kunder by Navn, E-post, By or Telefon number. The list updates as you Type.

Track every Piano you Tjeneste. Record Merke, Modell, Serienummer, År og Tilstand. Link Pianoer to Kunder og keep a Fullfør Tjeneste history.

Adding a Piano

Piano detail page

• Full Piano specifications og Tilstand Notater
• Tjeneste history — Alle past Avtaler og tunings
• Tjeneste Status indicator: on Tid, coming due, or overdue
• Bilder — Last opp images of the Piano for reference

Stemming intervals explained

Intervall	Meaning
0	Kunde initiates Kontakt — no Automatisk reminders
3	Every 3 months — for concert Pianoer or intensive use
6	Every 6 months — standard for most Pianoer
12	Yearly — for Pianoer med light use

Synkroniser PianoPlanner med your Google Kalender for two-way Synkroniser. Avtaler appear in both calendars og updates are automatically synchronized.

Creating connection

Synkroniser options

Option	Beskrivelse
Two-way Synkroniser	Changes in both calendars are synchronized
To Google only	Avtaler are only Sendt fra PianoPlanner to Google
Include Reisetid	Automatically Legg til Reisetid to Kalender events

Do you use Outlook or Microsoft 365? Koble til your Kalender for seamless synchronization med PianoPlanner.

What do you need?

• A Microsoft 365 or Outlook.com account
• Access to your Kalender

Connecting

What gets synced?

• New Avtaler in PianoPlanner
• Changes to Tid og Dato
• Cancellations

Apple Kalender works slightly differently than Google og Microsoft. You can subscribe your PianoPlanner Kalender in Apple Kalender, but this is one-way synchronization.

Creating an app-specific Passord

Connecting in PianoPlanner

Want to switch fra Google Kalender to Apple Kalender (or vice versa)? You can do this uten losing any Avtaler. This is also relevant if you want to move away fra US cloud Tjenester og have more control over your data.

Why switch?

• Privacy: Apple verwerkt data in Europa (GDPR), Google in de VS
• Minder afhankelijk van Big Tech: Geen Google-account meer nodig voor je agenda
• Betere integratie: Apple Calendar werkt naadloos op iPhone, iPad en Mac
• Digitale soevereiniteit: Jouw data, jouw keuze waar het opgeslagen wordt

Step-by-step switching

Comparison: Google vs Apple

	Google Calendar	Apple Calendar
Data Sted	US (Google Cloud)	Europe (Apple iCloud)
Synkroniser method	Google API (OAuth)	CalDAV (App-wachtwoord)
Direction	Two-way	Two-way
Personvern (GDPR)	⚠️	✅

Not Alle Kalender synchronization is the same. Here you can see the differences between the methods.

Method	Direction	Realtime	Best for
Google Calendar API	Two-way	Ja	Anyone med a Google account - most Fullfør Integrasjon
Microsoft 365 / Outlook	Two-way	Ja	Microsoft 365 or Outlook users
Apple CalDAV	Two-way	Ja	Anyone using iCloud Kalender as primary Kalender
iCal Feed	Read only	Every 15-60 min	Simple read-only Synkroniser med any Kalender app

Your Stemming Avtaler in your own trusted Kalender

Would you like your Stemming Avtaler to automatically appear in the Kalender you allerede use on your Telefon or computer (such as Samsung, Google, or Outlook)? That's easy — just Koble til the calendars.

Want confirmation emails to come fra info@yourbusiness.com instead of noreply@pianoplanner.com? You can! med your own SMTP server.

Why use your own SMTP?

• Emails come fra your own domain (info@yourcompany.com)
• More professional appearance
• Less likely to be caught by spam filters
• Full control over your E-post communication

SMTP Configuration

Field	Example	Explanation
SMTP Host	smtp.mydomain.com	Your mail server Adresse (e.g. smtp.gmail.com)
Port	587 or 465	Usually 587 (TLS) or 465 (SSL)
Username	info@mydomain.com	Usually your full E-post Adresse
Passord	••••••••	Your E-post Passord or app-specific Passord
fra Adresse	info@mydomain.com	The E-post Adresse shown as sender

Common Innstillinger

Provider	Host	Port
Gmail	smtp.gmail.com	587
Outlook/Microsoft 365	smtp.office365.com	587
TransIP	smtp.transip.email	587
Strato	smtp.strato.com	587

PianoPlanner automatically sends emails to your Kunder for Avtaler. You can fully customize these emails med your own text, branding, og logo. There are two editing modes: a simple mode for plain text og an advanced mode for HTML formatting.

Tilgjengelig Maler

• Bevestigingsmail — Wordt automatisch verstuurd als een klant een afspraak boekt
• Herinneringsmail — Wordt verstuurd 24/48 uur vóór de afspraak
• Annuleringsmail — Wordt verstuurd als u een afspraak annuleert
• Wijzigingsmail — Wordt verstuurd als datum/tijd verandert
• Stembeurt Uitnodiging — Voor het uitnodigen van klanten die toe zijn aan een stembeurt (handmatig én automatisch)

The Mal Editor — Two Modes

Editing Mal

Tilgjengelig variables

Variables are special codes that are automatically replaced med real data. Type them exactly as shown (including the double curly braces) or click them in the editor.

Variable	Replaced by
{{customerName}}	Kunde's Navn, e.g. "John Smith"
{{date}}	Avtale Dato
{{time}}	Avtale Start Tid
{{service}}	Tjeneste Type (e.g., "Stemming")
{{piano_brand}}	Piano Merke (e.g., "Steinway")
{{piano_model}}	Piano Modell
{{bookingLink}}	Kunde's personal Booking link
{{companyName}}	Your Bedrift Navn
{{companyPhone}}	Your Telefon number
{{companyEmail}}	Your E-post Adresse
{{reminderNumber}}	Sequential Påminnelse number (1, 2, 3...) — only for Automatisk reminders
{{unsubscribeLink}}	Unsubscribe link for the Kunde — only for Automatisk reminders

Automatically remind your Kunder when their Piano is due for Stemming. This is a powerful way to generate recurring Avtaler.

How to Send invitations?

Stemming Intervall options

Option	Beskrivelse
Kunde initiates Kontakt	No Automatisk reminders
3 months	Concert grands, intensive use
6 months	Standard for most Pianoer
12 months	Recreational use, hobby

Tilgjengelig variables for invitations

Variable	Replaced by
{{lastTuningDate}}	{{lastTuningDate}}
{{daysSinceLastTuning}}	{{daysSinceLastTuning}}
{{monthsSinceLastTuning}}	{{monthsSinceLastTuning}}
{{service_interval}}	{{serviceInterval}}
{{bookingLink}}	{{bookingLink}}

PianoPlanner can automatically Send Stemming reminders to Kunder when their Piano is due for a Stemming. You don't have to do anything — the system checks for each Piano when the last Stemming was, adds the Tjeneste Intervall, og sends a Påminnelse at the right Tid.

How does it work?

Setup — Step by Step

Setting	Default	Explanation
Eerste herinnering	30 dagen	How many days before the Stemming is due the first E-post is Sendt. for example: 30 days = Om 1 Måned in advance.
Follow-up interval	14 dagen	How many days between the first og second Påminnelse. After that it becomes monthly.
Maximum per cyclus	4 herinneringen	Maximum number of emails per Piano per Stemming cycle. After reaching this number, the system stops.
Verzendtijdstip	09:00 uur	Around what Tid emails are Sendt. Choose a Tid when your Kunder are likely online.

Customize E-post Mal

Automatisk reminders use the same Mal as Manuell Stemming invitations. You can customize this Mal via:

Variabele	Uitleg
{{reminderNumber}}	The sequential number of the Påminnelse (1, 2, 3...). Useful to mention in the text.
{{unsubscribeLink}}	A link that allows the Kunde to unsubscribe fra reminders. Automatically placed at the bottom of the E-post.

Kunde Unsubscribe

At the bottom of every Automatisk Påminnelse is an unsubscribe link. When a Kunde clicks it, a clean page confirms they've been unsubscribed.

In the statistics in Innstillinger you can see how many Kunder have unsubscribed. Want to re-subscribe a Kunde? Kontakt the helpdesk.

Oversikt Widget

Once you Aktiver Automatisk reminders, a widget appears on your Oversikt med three numbers: Totalt reminders Sendt, this Måned's count, og unsubscribed Kunder.

Requirements

Every PianoPlanner user has a unique Booking link. Del this med potential Kunder so they can Bestill an Avtale themselves.

Step by step

Where can you use the link?

Del everywhere

• Your website - 'Bestill now' button
• E-post signature
• Virksomhet cards (as QR code)
• Social media bio
• Google My Virksomhet
• WhatsApp Status

Legg til to your website

Kopier this code og paste it on your website where you want the Booking button to appear.

As simple link

As button

Regular Kunder don't have to fill in their details every Tid. Every Kunde in PianoPlanner has a unique link med pre-filled details.

Step by step: Finding og sharing the link

What does the Kunde see?

When the Kunde opens the link:

• Their Navn og Adresse allerede filled in
• Their Piano(s) to choose fra
• Smart Tid suggestions based on their Sted
• Only relevant Tjenester
• Can Bestill directly uten an account

Set default Tjeneste

You can set a default Tjeneste per Kunde so it's automatically selected when they open their link.

Kunder can reschedule their own Avtale through a secure link in the confirmation E-post. No Telefon call or E-post needed — they choose a new Tid fra Smart suggestions og Bekreft med one click.

How does it work?

Rules

• Rescheduling is only possible up to 24 timer before the Avtale
• Past Avtaler cannot be rescheduled
• The link is unique per Avtale og works only once
• Kalender Synkroniser (Google/Apple/Microsoft) is automatically triggered

When Kunder Bestill via their personal link, they automatically see Smart Tid suggestions. The system analyzes your existing Avtaler og suggests the most efficient Tid slots.

How does it work?

Instead of manually choosing a Dato og Tid, the Kunde sees a list of Anbefalt times. These are calculated based on:

• Existing Avtaler - Slots just before or after other Avtaler nearby
• Sted - Minimal Reisetid between Avtaler
• Working timer - Only within your Tilgjengelig times
• Theater timer - Separate timer for theaters if configured

What does the Kunde see?

After selecting a Tjeneste, up to 10 optimal Tid slots appear, sorted med the best choice first:

• Anbefalt - The most efficient Tid (green badge)
• Alternative - Good options on other days, sorted by Dato

The Kunde can also choose "Pick another Tid" to manually Velg a Dato og Tid.

Distant Kunder

for Kunder outside your normal Tjeneste area, the system automatically searches further ahead (up to 6 months) to find the best options. Instead of blocking distant Kunder, longer travel times result in a slightly lower score - but good options are still shown. The system keeps searching until it finds at least 10 suggestions.

Traffic-aware suggestions

When Traffic Prediction is enabled in your Innstillinger, Smart suggestions take rush time og typical traffic patterns into account.

Got a gap in your Timeplan in a specific area? Rute Fill helps you find nearby Kunder who are due for a Stemming og lets you Send them an invitation in one click.

How does it work?

Urgency badges

Each Kunde gets a colored badge based on when they were last tuned:

• 🔴 Overdue — Past the Tjeneste Intervall
• 🟠 Due — Within one Måned of the Intervall
• 🟡 Soon — Within three months of the Intervall
• 🟢 On Timeplan — Not yet due

Rute Analysis helps you see how efficient your daily Timeplan is. Vis distances between Avtaler, get an efficiency score, og receive suggestions to optimize your Rute.

How to Access

Dag Analysis

The Dag Vis shows you:

• 📊 Efficiency Score (A-F grade) - How well your Rute is optimized
• 🚗 Totalt Avstand - Sum of Alle trips between Avtaler
• ⏱️ Reisetid - Estimated driving Tid for Alle trips
• 📍 Trip List - Each journey med Start, destination, km og minutter

Uke Analysis

The Uke Vis gives you a broader perspective:

• 📅 Daily Scores - See which days have efficient vs inefficient routes
• 📈 Weekly Average - Overall efficiency percentage
• ⚡ Cross-Dag Opportunities - Suggestions to move Avtaler between days

Understanding Efficiency Scores

Grade	Score	What it means
A	90-100%	Excellent! Your Rute is highly optimized.
B	80-89%	Good Rute med minor improvements possible.
C	70-79%	Acceptable, but consider the suggestions.
D	60-69%	Inefficient Rute - follow the optimization tips.
F	<60%	Very inefficient - significant optimization needed.

1-Click Optimization

When the system finds optimization opportunities, you'll see suggestions med an "Bruk" button. Clicking it will:

• Check for conflicts med existing Avtaler
• Vis a confirmation med the proposed change
• Move the Avtale if you Bekreft

Urgency Indicators

Each suggestion has a colored urgency level:

Badge	When	Action
🔴 CRITICAL	You will be late!	Act immediately
🟠 HIGH	Risk of being late (<10 min buffer)	Fix I dag
🟡 MEDIUM	Long trip (>30km) or zigzag	Consider
🟢 TIP	Optimization opportunity	Nice to have

Have gaps between your Avtaler that waste Tid? The Streamline button automatically tightens your Timeplan by recalculating Avtale times based on real travel times.

How does it work?

What does Streamline calculate?

• Real Reisetid fra your Bedrift Adresse to the first Avtale
• Real Reisetid between each consecutive Avtale
• Your configured buffer Tid is added after each Reisetid
• The first Avtale starts at your working timer Start + Reisetid

Understanding the Forhåndsvisning

The Forhåndsvisning shows each Avtale med its current Tid og the proposed new Tid. Avtaler that would move are highlighted, og you can see the Totalt Tid saved at the top of the Forhåndsvisning.

PianoPlanner can factor in real traffic conditions when calculating travel times. Instead of just using the standard driving Tid, the system looks at expected traffic for the specific Dag og Tid of each Avtale.

How does it work?

When traffic prediction is enabled, every Reisetid calculation considers the expected departure Tid. A Mandag morning rush time trip will Vis a longer Reisetid than the same trip on a quiet Søndag afternoon.

Where is it used?

• Smart Suggestions - Booking suggestions account for rush time traffic
• Rute Colors - Kalender colors reflect realistic travel times
• Rute Analysis - Analysis uses traffic-aware durations
• Streamline - Optimized schedules account for traffic patterns

How to Aktiver

Theaters, concert halls, og other venues often have different Tilgjengelighet than private Kunder. They're mainly Tilgjengelig evenings og weekends - exactly when you're normally off! med Theater Tilgjengelighet you can set separate working timer for these special Kunder.

Benefits of Theater Mode

• 🎭 Separate Tilgjengelighet - Theaters don't see your 9-5 private slots
• ⚡ Last-minutt bookings - Theaters can Bestill med just 2 timer notice (you set this)
• 📅 Shorter Booking window - Theaters often can't Plan far ahead
• 🎹 Concert-ready Stemming - They Bestill when they need it, before performances
• 💼 Extra income - Fill your evenings med well-paying theater work

Step-by-Step: Setting Up Theater timer

Marking a Kunde as "Theater"

Now tell PianoPlanner which Kunder should use theater timer:

Theater Booking Window

Theaters often need to Bestill on short notice - a Piano might need Stemming before tonight's concert! You can set how far ahead theaters must/can Bestill:

The Rute Optimizer uses Google Maps to calculate the most efficient order for your Avtaler. It can automatically reorder your Dag to minimize Totalt Reisetid.

PianoPlanner has a built-in QR code generator for your Booking page. Skriv ut it on Virksomhet cards, flyers, or place it in your workshop — Kunder scan it og go directly to your Booking page.

PianoPlanner automatically tracks the Tjeneste history of every Piano. This helps you remember when Pianoer need Stemming - no more forgetting Kunder or guessing when you last visited!

How It Works (Automatically!)

PianoPlanner automatically updates "Last Stemming" based on:

• ✅ Fullført Avtaler - When you Fullfør a Stemming, the Piano record updates
• ✅ Tjeneste records - Notater you Legg til to the Piano's history
• ✅ Manuell Dato entry - If you enter a past Stemming Dato yourself

You don't have to do anything! Just Fullfør your Avtaler as normal, og PianoPlanner keeps track.

Understanding the Status Colors

Each Piano shows a Status so you can see at a glance who needs attention:

What You See	What It Means
● Last: 15 Jan 2026	✅ Recently tuned - no action needed yet
● Due in 14 days	⚠️ Tjeneste coming up - Tid to Kontakt Kunde!
● 30 days overdue	🔴 Past due Dato - definitely Tid to call!
● Not yet tuned	ℹ️ New Piano - no history recorded yet

Setting the Right Stemming Intervall

Different Pianoer need different care. A concert grand in a theater needs Stemming every few months, while a hobby Piano at Hjem might only need yearly Tjeneste. You set the Intervall per Piano!

Step-by-Step: Changing a Piano's Intervall

Manually Recording a Past Stemming

Did you tune a Piano before using PianoPlanner? You can enter the Dato manually:

You can customize how the Kalender displays Tid slots. Choose between 1-time slots or 1.5-time slots depending on your typical Avtale length.

Changing Slot Varighet

Your preference is saved automatically og will be remembered Neste Tid you visit.

Switching fra another Piano Tjeneste management system? PianoPlanner makes it easy to Importer your existing Kunder og Pianoer.

What can you Importer?

• Kunder - Names, addresses, Telefon numbers, E-post addresses
• Pianoer - Merke, Modell, Serienummer, År, Type, Sted
• Tjeneste history - Last Stemming dates are preserved

How to Importer

Importer options

Option	What does it do?
Aktiv only	Only Importer Kunder/Pianoer marked as Aktiv
Hopp over duplicates	Hopp over Kunder that allerede exist (based on E-post)
Include Bedrift Navn	Legg til Bedrift Navn to Kunde Navn

Other Importer Formats

In addition to CSV, PianoPlanner also supports the following Importer formats:

• Gazelle Importer — Switching fra Gazelle (Piano management software)? Use the dedicated Gazelle Importer Wizard under Innstillinger → Importer → Gazelle. It automatically recognizes the Gazelle Eksporter format.
• vCard (.vcf) Importer — Importer contacts directly fra your Telefon or E-post client. Eksporter your contacts as a .vcf file og Last opp it to PianoPlanner.
• Kalender (.ics) Importer — Importer Avtaler fra your existing Kalender (Google, Apple, Outlook). Eksporter as an .ics file og Last opp it to transfer your existing Avtaler.

Need to track personal trips separately fra Virksomhet Avtaler? Mark Avtaler as private to keep them separate in your mileage records og Synkroniser them to external calendars uten revealing details.

How to Opprett a private Avtale

Visual distinction

Private Avtaler appear in purple med a 🔒 icon in your Kalender, making them easy to distinguish fra Virksomhet Avtaler.

Kalender Synkroniser

When synced to Google, Apple, or Microsoft calendars, private Avtaler appear as "Busy" uten showing any details, Sted, or Beskrivelse. Your Personvern is protected!

Keep a Skatt-proof mileage administration. PianoPlanner automatically tracks kilometers fra Avtaler, og you can Legg til Manuell trips, Registrer odometer readings og Eksporter everything for your Skatt return.

Where to find it

• Dashboard — The km-widget in the right panel shows your current month and lets you quickly add trips
• Settings → Business → Km-registratie — Full overview with vehicle info, odometer readings, chart and exports
• Travel Report — Detailed trip list with route information and CSV export

Vehicle setup

Go to Innstillinger → Virksomhet → Mileage Tracking og fill in your license plate og vehicle Navn. This appears on your mileage Rapporter og PDF exports.

Odometer readings

Registrer your odometer readings periodically (e.g. at the Start og end of the År). This serves as proof for the Skatt authorities og helps verify your trip records.

Automatisk tracking

Every Avtale med a Kunde Adresse automatically generates a trip record. The system calculates the Avstand fra your Virksomhet Adresse to the Kunde Sted.

Smart round-trip calculation

The system automatically determines if a trip is one-way or round-trip:

• Other Avtaler during the Dag → One-way only (you Fortsett to the Neste Sted)
• Last Avtale of the Dag → Return trip (real km Hjem via Google Maps)

Manuell trips

for trips not linked to an Avtale (e.g. picking up parts, visiting a supplier), Legg til Manuell trips via the Oversikt mileage widget or via Innstillinger.

Eksporter & Rapporter

• CSV export — Download all trips as a spreadsheet for your accountant
• PDF export — Generate a tax-proof report with vehicle details, odometer readings and trip list
• Monthly chart — Visual overview of business vs. private km per month

The Travel Rapport gives you a detailed overview of Alle your trips over any period. Filtrer by Dato range, see totals og Eksporter a Fullfør expense Rapport.

How to use

Rapport columns

Column	Beskrivelse
Dato	Dato of the Avtale
Kunde	Kunde Navn med link to detail page
Sted	Adresse of the Avtale
Rute	Open in Google Maps for navigation
Avstand	One-way Avstand in km
Reisetid	Estimated driving Tid

PianoPlanner works as a Progressive Web App (PWA) — you can install it on your Telefon or tablet og use it like a native app. No App Store needed.

Install on iPhone / iPad

Install on Android

What you get on mobile

• Full Kalender Vis optimized for touch
• Quickly look up Kunder og Pianoer
• Opprett og Rediger Avtaler on the go
• Opprett og Send Fakturaer fra your Telefon
• Push notifications for new bookings

Receive instant push notifications when a Kunde books an Avtale online. Works on desktop og mobile (when the PWA is installed).

PianoPlanner supports dedicated workshop Tid slots for work in your own workshop. Set your workshop Tilgjengelighet timer og they will automatically be blocked in the online Booking Kalender.

Setting up workshop timer

Go to Innstillinger → Workshop to Konfigurer your workshop Tilgjengelighet. You can set different timer for each Dag of the Uke, just like your regular working timer.

Funksjoner

• Set workshop Tilgjengelighet per Dag of the Uke
• Workshop timer are automatically blocked for online bookings
• Smart Pick respects workshop timer — no overlapping suggestions
• Workshop Avtaler visible in your Agenda med a dedicated icon
• Workshop statistics in your Oversikt Rapporter

Smart Pick Integrasjon

When you use Smart Pick to suggest Avtale times, it automatically avoids your workshop timer. This ensures Kunder are never offered a Tid slot that conflicts med your workshop Timeplan.

Not every Avtale needs a Kunde record. PianoPlanner lets you quickly Opprett walk-in Avtaler og internal workshop tasks directly fra your Oversikt.

Walk-in Avtaler

When a Kunde walks in unexpectedly, use the quick walk-in button on your Oversikt action sheet. Enter a Navn og Tjeneste — no need to Opprett a full Kunde record first.

Tasks uten Kunde

Need to block Tid for internal work? Opprett a task uten linking it to a Kunde. Perfect for workshop maintenance, administrative work, or personal Tid blocks.

How to Opprett

• fra the Oversikt: tap the + button og choose 'Walk-in' or 'Task'
• Walk-in: enter a Navn, choose a Tjeneste, og pick a Tid
• Task: Legg til a Beskrivelse og Tid — no Kunde needed
• Both types appear in your Agenda og respect your Tilgjengelighet

The Workshop Prosjekt Planner helps you Administrer larger workshop jobs — Piano rebuilds, restorations, or any multi-step Prosjekt. Track tasks, timer, deadlines, og link Prosjekter to Kunder og Pianoer.

Creating a Prosjekt

Navigate to Prosjekter in the main menu og click 'New Prosjekt'. Give it a Tittel, optionally link a Kunde og Piano, set a Prioritet og deadline, og estimate the Totalt timer.

Managing tasks

Each Prosjekt can have multiple tasks. Legg til tasks quickly med the inline input field at the bottom of the task list, or click a task to Rediger details like estimated/actual timer og due dates.

• Click the circle to cycle Status: To do → In progress → Done
• Drag tasks by the handle to reorder them
• Track estimated vs. actual timer per task
• Set due dates — overdue tasks are highlighted in red

Capacity overview

The capacity bar on the Prosjekter overview shows how many workshop timer you have used vs. Tilgjengelig this Uke. This is based on your workshop timer configured in Innstillinger → Workshop.

Funksjoner

• Link Prosjekter to Kunder og Pianoer
• Prioritet levels: Low, Normal, High, Urgent
• Status tracking: Planning → Aktiv → Paused → Fullført
• Visual progress bar based on Fullført tasks
• Weekly capacity tracking based on your workshop timer
• Filtrer og Søk across Alle your Prosjekter

Quotes & Pricing

Turn your Prosjekt task list into a professional quote. Each task can include pricing Informasjon that's automatically calculated og ready to Del med your Kunde.

Excel-style Editing

The task list works like a spreadsheet. Click any cell to Rediger inline. Changes are saved automatically as you Type. Press Enter to move to the Neste row, or Tab to move to the Neste column.

Task Types

• Labor — Work hours billed at your hourly rate (set in Settings → Workshop)
• Material — Parts, strings, felt, etc. Track cost price for profit calculation
• Other — Transport, disposal, rental costs

Cost Overview

The cost overview at the bottom shows real-Tid totals for labor, materials, og other costs. Only tasks marked as 'billable' (green checkbox) are included in the quote. Toggle billable off for internal tasks you don't want to charge for.

Eksporter Quote

Click 'Kopier Quote' to Kopier a text version to your clipboard (perfect for pasting into emails), or click 'PDF' to open a professionally formatted quote ready for printing or saving as PDF.

Before creating your first invoice, configure your invoicing settings. Go to Invoices and click the ⚙️ settings icon in the top bar.

Faktura Numbering

There are two ways to Opprett an Faktura: fra the Agenda or manually.

fra the Agenda (Anbefalt)

After completing an appointment, create an invoice directly from the agenda. Click on the appointment → choose "Create Invoice". The invoice is automatically prefilled with:

• Kunde Navn og details
• Tjeneste Beskrivelse med instrument (e.g. "Stemming — Steinway & Sons D")
• Avtale Dato in the Beskrivelse
• Tjeneste Pris fra your Tjenester configuration
• Kunde Notater (as a separate text line)

Manuell Faktura

Go to Invoices → New Invoice. Search and select a customer, then add invoice lines manually. You can add regular lines with prices, or text-only lines for additional notes.

Sending Fakturaer

Once your invoice is ready, save it as "Sent". You can then email it directly to the customer with a PDF attachment. If you have Mollie configured, a payment link is automatically included.

med PianoPlanner on your homescreen you can Opprett og Send Fakturaer directly fra your Telefon — even while you're still at the Kunde's Sted.

fra a Kunde Profil

Open a customer in the PWA, scroll down and tap "Create Invoice". A bottom sheet appears where you can:

• Velg a Tjeneste — the Pris is automatically filled in
• Legg til a Beskrivelse or Notater
• Choose the Faktura Status (Utkast, Sendt, Betalt)
• Send med payment link — the Kunde can pay via iDEAL / Wero immediately

Typical Mobile Workflow

PianoPlanner handles MVA differently depending on the Kunde Type. This is determined automatically based on the Kunde Type set in the Kunde Profil.

Private Kunder

Virksomhet / Institutions

Setting the Kunde Type

To ensure correct MVA handling, set the Kunde Type in each Kunde Profil:

• Private — Pris inclusive MVA
• Virksomhet — Pris exclusive MVA
• School — Pris exclusive MVA
• Church — Pris exclusive MVA
• Theater — Pris exclusive MVA

Aksepter iDEAL, credit card, og Wero payments directly on your Fakturaer via Mollie. Kunder click the payment link in the Faktura E-post og pay instantly.

Setting up Mollie

PianoPlanner can sync your invoices directly to your accounting software, saving you from manual entry. Go to Settings → Integrations to connect your accounting package.

Tilgjengelig Integrasjoner

Currently three Integrasjoner are fully operational. More are being developed to Støtte pianoteknikere across the Netherlands, Belgium, og Germany.

Moneybird (Netherlands/Belgium)

Moneybird is a popular Dutch online Regnskap package. PianoPlanner connects via the Moneybird API for Automatisk Faktura synchronization.

Jortt (Netherlands)

Jortt is a popular Dutch Regnskap package designed for freelancers og small businesses. PianoPlanner connects via OAuth2 for secure, Automatisk Faktura syncing.

Odoo (International)

Odoo is an international open-source ERP system med a powerful Regnskap module. PianoPlanner connects via Odoo's JSON-RPC API.

Synkroniser Log

Every Synkroniser action is logged. You can Vis the Synkroniser history in the Integrasjon Innstillinger to see which Fakturaer have been Sendt vellykket og which ones encountered errors. This helps you quickly spot og resolve any issues.

Coming Soon

We are actively working on Integrasjoner med more Regnskap packages used by pianoteknikere across Europe:

• e-Boekhouden — Dutch cloud bookkeeping
• Exact Online — Dutch/international ERP system
• DATEV 🇩🇪 — German market leader for Skatt advisors
• lexoffice 🇩🇪 — Popular German cloud Regnskap
• sevDesk 🇩🇪 — German online Regnskap for freelancers
• Yuki 🇧🇪🇳🇱 — Dutch/Belgian Regnskap med document processing
• Billit 🇧🇪 — Belgian invoicing platform

PianoPlanner offers flexible Abonnement plans to fit your needs. Administrer your Abonnement, Oppgrader, downgrade, or Oppdater your payment details at any Tid.

Tilgjengelig Plans

Plan	Pris	Key Funksjoner
Starter	Gratis	Basis scheduling, up to 25 Kunder
Solo	€24.50/mo	Unlimited Kunder, Kalender Synkroniser, Rute optimization, invoicing
Pro	€39.50/mo	Everything in Solo + Automatisk reminders, Regnskap Integrasjoner, Prioritet Støtte
Virksomhet	€49/mo	Everything in Pro + Team management, shared Kunde database

Administrer Abonnement

Working med multiple technicians? The Team Funksjon lets you Administrer a shared Kunde database, coordinated scheduling, og Team Booking pages.

Getting started med Team