Terms and Conditions

Versie: 3.0

1. Identity of the Entrepreneur

PianoPlanner is a service of Edward Meijer, operating under the name Edan Creative (also trading as Edward Meijer Piano & Grand Piano Maintenance). Located in Tilburg, The Netherlands. Chamber of Commerce: 18073263.

By creating an account or using PianoPlanner, you agree to these terms and conditions.

2. Description of the Service

PianoPlanner is an online planning and customer management service (SaaS) for piano technicians, available via a web browser and as a Progressive Web App (PWA). The service includes calendar, customer management, instrument registration, invoicing and optional two-way synchronization with external calendar services.

3. Intellectual Property

3.1. Ownership: The PianoPlanner service, including source code, design, algorithms, graphic elements and all content, is the exclusive intellectual property of Edward Meijer.

3.2. Trademark: The name "PianoPlanner®" and associated logos are registered trademarks at BOIP (Benelux Office for Intellectual Property). Use of these marks without prior written consent is prohibited.

3.3. License: Users receive a non-exclusive, non-transferable right to use the software for the duration of their subscription. Copying, decompiling or selling the software to third parties is prohibited.

4. Use of the Service and PWA

4.1. Account: The user is responsible for keeping login credentials confidential and for all activities under their account.

4.2. Synchronization: PianoPlanner uses technology for two-way synchronization between devices and external calendar services. The user is responsible for correct browser settings and internet connection to enable this synchronization.

4.3. Acceptable Use: It is prohibited to use the service for illegal purposes or in a way that compromises system integrity.

5. Subscriptions and Payment

5.1. Pricing: Current prices for the various plans (Solo, Pro, Business) are listed on the website.

5.2. Payment: Payments are processed via Mollie. Subscriptions are automatically renewed unless cancelled before the end of the billing period.

5.3. Cancellation: After cancellation, the user retains access to data until the end of the paid period.

6. Data and Privacy

6.1. Data Ownership: The user remains the owner of all entered customer and instrument data.

6.2. Processing: We process personal data in accordance with our Privacy Policy and the GDPR.

6.3. Export: After termination of the service, the user has 30 days to export data, after which it may be permanently deleted.

7. Limitation of Liability

7.1. Availability: We strive for high availability but do not guarantee 100% uptime.

7.2. External Services: We are not liable for disruptions or changes in linked external services (Google, Apple, Microsoft).

7.3. Data Loss: Although we make daily backups, we accept no liability for data loss beyond our direct fault.

7.4. Maximum Liability: Our total liability is limited to the amount the user has paid in the 12 months preceding the damage event.

8. Maintenance and Backup

8.1. Maintenance: We may temporarily interrupt the service for necessary maintenance.

8.2. Backup: Although we make daily backups, we advise users to regularly create their own exports of critical business data.

9. Changes and Applicable Law

9.1. Changes: We may modify these terms. Major changes will be communicated at least 30 days in advance.

9.2. Law: These terms are exclusively governed by Dutch law.

9.3. Disputes: Any disputes shall be submitted to the competent court in Breda.

Last updated: February 23, 2026